Heather Scheiwe Kulp & Amy J. Schmitz - Real Feedback from Real People: Emphasizing User-Centric Designs for Court ODR

Heather Scheiwe Kulp and Amy J. Schmitz review the standards for the use of Online Dispute Resolution in  courts by questioning users who have experimented the system.


As online dispute resolution (ODR) systems become increasingly popular and prevalent, especially for court cases, those of us considering and setting standards for ODR find ourselves wondering what users really need and want from this new technology. We all know about guidelines
in other dispute resolution realms — the importance of avoiding bias and providing a fair process, for example — but how can we set standards for court ODR that encompass those ideals and actually help people who use the system ?

 

Heather Scheiwe Kulp & Amy J. Schmitz

 


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This content has been updated on 29 June 2020 at 9 h 12 min.